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Customer Stories

Real Operations. Real Results.

See how eCommerce companies use SkuNexus to automate fulfillment, eliminate manual work, and scale without breaking.

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100%
Order Automation
Graeter's Ice Cream
477
Locations Managed
New Look Vision
30,000+
SKUs Consolidated
Auto Parts Distributor
8+
Years, Longest Partnership
Graeter's Ice Cream

Inventory scattered across locations?

When your warehouses can't talk to each other, stock-outs and routing errors compound. Graeter's was managing three warehouses with siloed data and manual processes before automating everything through a single system of record.

See how Graeter's solved it →

Drowning in vendor communication?

Running dropship operations means managing dozens of vendor relationships, PO generation, and data flow — all without holding inventory yourself. Carewell automated their entire zero-inventory fulfillment model across every vendor in one platform.

See how Carewell solved it →

Your tools can't keep up with growth?

Whether it's a 12-year-old legacy system, Katana, Cin7, or spreadsheets — there's a point where the stack breaks. Every company on this page hit that point. Here's what they did next.

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Graeter's Ice Cream fulfillment operations
Food & Beverage

Graeter's Automates Every Order Across 3 Warehouses

A 150-year-old ice cream maker doubled eCommerce sales after replacing manual processes with automated order routing, custom dry ice calculations, and wave picking — all built on SkuNexus.

Before
Manual dry ice calculations, siloed inventory across 3 locations
After
100% order automation, automated shipping compliance, wave picking
550K+Pints/Year
100%Automated
8+ yrsPartnership
Party supplies warehouse operations
Party Supplies / Wholesale

20,000+ SKU Wholesaler Builds Exception Handling No Other WMS Offers

A party supplies wholesaler with inherently count-sensitive products built the Hospital Workflow — a structured triage system for warehouse exceptions that keeps the entire operation moving when something goes wrong.

Before
~5% order error rate, pickers making judgment calls on exceptions
After
Structured hospital workflow, tiered replenishment, tote-based wave picking
20K+SKUs
HospitalWorkflow Built
3-TierReplenishment
Auto parts warehouse fulfillment
Automotive Parts

Auto Parts Distributor Consolidates 30,000+ SKUs into One Platform

A high-volume auto parts operation running 430+ orders per day across Shopify, Amazon, and eBay automated vendor cost-based routing, marketplace kit decomposition, and wave picking with barcode verification.

Before
Katana + ShipStation + manual processes, paper pick lists
After
Automated vendor routing by cost, wave picking, consolidated multi-channel fulfillment
430+Orders/Day
30K+SKUs
40-60%Dropshipped
Carewell health supplies fulfillment
Healthcare / D2C

Carewell Orchestrates Dropshipping Across Dozens of Vendors

Running a zero-inventory model with exclusively dropshipped products, Carewell needed every vendor managed in one place — with automated PO generation, real-time data flow, and a BigCommerce integration that just worked.

Before
Manual PO generation, inconsistent vendor data flow
After
Automated PO for every order, centralized vendor management, seamless scaling
ZeroInventory Held
AutoPO Generation
#74Inc. 5000
International optical retailer operations
Optical / Health

Optical Retailer Replaces 12-Year Legacy System Across Multiple Countries

A multi-country optical retailer replaced a legacy platform that had stopped innovating — gaining replacement SKU receiving, lot tracking with FEFO, and the FedEx international trade documentation their previous vendor refused to build.

Before
12-year-old legacy system, no handheld scanning, stale demand forecasting
After
Multi-country routing, replacement SKU receiving, automated FedEx ETD
200-500Parcels/Day
12+ yrLegacy Replaced
MultiCountry Routing
New Look Vision Group retail operations
Eyewear / Retail

New Look Unifies 477 Locations With Automated Fulfillment

Canada's largest eyewear retailer needed an OMS that could integrate with Magento 2, their ERP, POS, and Canada Post — without disrupting a single day of business. Their consulting partner evaluated every option. SkuNexus was the only one that checked every box.

Before
Manual fulfillment under strain, complex multi-system data exchange
After
Full pick-pack-ship automation, 5 systems integrated, 9-month go-live
477Locations
9 moAudit to Go-Live
ZeroDisruption
Pleasant Hill Grain warehouse operations
Kitchen Equipment

Pleasant Hill Grain: From Spreadsheets to Scalable Fulfillment

A family-owned Nebraska kitchen equipment company replaced tribal knowledge and emergency spreadsheets with their first real WMS — and built the infrastructure to handle a 100% order volume increase.

Before
No WMS, inventory in employees' heads, emergency spreadsheets during COVID
After
Real-time warehouse visibility, wave picking, 900+ eBay listings, Amazon next
FirstWMS Ever
900+New Listings
Volume Ready
Trading card and collectibles inventory
Collectibles

Trading Card Retailer Eliminates Double-Sell Risk Across Channels

Every graded card is unique. Standard inventory tools treat them as fungible quantities. SkuNexus tracks each item as an individual entity with its own grade, provenance, and channel listing status — eliminating the double-sell risk that plagues multi-channel collectibles dealers.

Before
Lightspeed + ShipStation + Shopify, double-sell risk on high-value items
After
Unique item tracking, instant cross-channel delisting, grading attributes
UniqueItem Tracking
InstantCross-Channel Sync
ZeroDouble-Sell Risk
Multi-brand outdoor apparel warehouse operations
Outdoor Apparel & Cycling

3 Brands, 3 Warehouses, One Unified System

A three-brand cycling and outdoor retailer escaped per-user pricing traps, unified three warehouses, and replaced three separate WMS accounts with one platform.

Before
3 separate SkuVault accounts, shared logins, no audit trail
After
Unified multi-brand management, proximity-based routing, full audit trails
3Brands
10K+Orders/Mo
3Warehouses
Entertainment merchandise fulfillment operations
Entertainment Merchandise

Multi-Brand Merchandise Agency Replaces Homegrown System

A merchandise agency managing storefronts for major entertainment brands replaced a homegrown system that couldn't keep up with multi-3PL, multi-brand complexity.

Before
Homegrown system, no vendor visibility, rigid fulfillment
After
Multi-storefront consolidation, vendor portal, flexible routing
MultiBrands
Multi3PLs
GlobalFulfillment
Health testing kit fulfillment and lab accessioning
Health Diagnostics

Two-Touch Fulfillment for Health Testing Kits

A health diagnostics company built a custom two-touch workflow: outbound kit shipment, inbound sample return, accessioning, and automated lab routing — all in one system.

Before
Spreadsheets, Slack for retests, no inventory tracking
After
Automated accessioning, lab manifests, retest triggering
2-TouchWorkflow
AutoRetests
CompliantBio-Ship
Precision firearms manufacturing warehouse
Firearms & Accessories

First WMS for a Precision Firearms Manufacturer

A premium firearms company migrating to Shopware chose SkuNexus as the operational backbone — launching barcode scanning, wave picking, and automated shipping from zero.

Before
No scanning, no directed picking, manual shipping
After
Full WMS with barcode scanning, wave picking, QuickBooks integration
700SKUs
FirstWMS
ShopwareNative
Multi-brand lifestyle retail fulfillment
Lifestyle / Transport

5 Shopify Stores Consolidated Into One System

A growing lifestyle brand operating five Shopify stores chose SkuNexus over ShipHero and built an operational foundation designed to scale past 4,000 orders per month.

Before
No dedicated WMS/OMS, ShipHero too complex
After
Five-store sync, wave picking, real-time inventory
5Stores
4K+Orders/Mo
OneSystem
Scientific water treatment equipment retail
Scientific / Water Treatment

Magento Retailer Replaces Duct-Taped Stack

A water treatment retailer whose CTO was fixing ShipStation bugs in source code replaced ShipStation + Zoho + manual processes with one platform — and rated it 9/10 before the demo finished.

Before
ShipStation + Zoho + manual processes, CTO fixing vendor bugs
After
Native Magento integration, one system, one support team
MagentoNative
OneSystem
9/10Rating
Industrial fastener distribution warehouse
B2B Industrial Distribution

Fastener Distributor Escapes Enterprise Pricing Trap

A B2B distributor paying enterprise pricing for NetSuite — using only 40% of features — found a right-sized alternative with unlimited users and no per-seat fees.

Before
NetSuite at enterprise pricing, 40% feature utilization, per-user fees
After
Right-sized OMS, unlimited users, fraction of the cost
6KSKUs
40%→100%Utilization
NoPer-Seat Fees
Garden and nature products retail fulfillment
Garden & Nature

1,000 Dropship Orders Per Day Across 5 Channels

A high-volume garden retailer selling on Walmart, Amazon, Target, and Shopify automated dropship routing across a complex vendor network — replacing Sage 100 + SPS EDI.

Before
Sage 100 + SPS EDI, manual reconciliation, disconnected systems
After
Automated dropship at 1K/day, EDI integration, hybrid fulfillment
1K/dayPeak Orders
5Channels
HybridFulfillment
Artisan kitchen knife craftsmanship and fulfillment
Artisan D2C

Solo Operator Cuts Fulfillment Time by Two-Thirds

A French artisan knife company with one warehouse operator went from picking 800 orders individually to wave picking dozens at once — with European carrier support.

Before
Single-order picking, 1hr/day, ShipStation only
After
Wave picking, 20min/day, French carrier integration
800Orders/Mo
SoloOperator
WavePicking
Auto parts warehouse with inventory management
Automotive Parts

100,000+ SKUs and 100+ Custom Programs Consolidated

A developer-founder running 300 orders/day with 100K+ SKUs found the only platform that let him extend the application with his own code — replacing 100+ custom programs.

Before
100+ custom programs, ShipStation, manual processes
After
API-first platform, marketplace kit decomposition, 40K sqft WMS
100K+SKUs
300/dayOrders
SourceCode Access

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“SkuNexus took our processes to the next level! Using its automations for shipping and fulfillment, we have seen massive improvement in our order handling and fulfillment.”
Jaclyn Von Stein Director of eCommerce & Technology, Graeter's Ice Cream
“SkuNexus listened to our requests. They were open to ideas and made recommendations to make our vision come to life. The functionality was crucial to achieving our goal of delivering excellent customer service.”
Bianca Padilla CEO, Carewell
“It's a simple, clean, best-of-breed solution with straightforward UI/UX. The modular quality of SkuNexus code was akin to working with legos.”
Elena Pomazanova President, Cyper (New Look implementation partner)
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