Normally, this is the section where we talk about how strong inventory management and real-time sync are critical factors at the heart of any successful business.
While that remains true, we want to show you a first-hand example of how the powerful inventory management feature of SkuNexus helped an eCommerce brand with one of the most difficult products to ship - frozen desserts.
Our customer, Graeter's Ice Cream, came to us with a litany of issues:
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Lack of information flow between warehouses caused inventory data to be scattered across, and siloed within, different systems.
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Without a dedicated order management system (OMS), an individual sales order's status and life cycle could not be viewed from start to finish. Tracking orders was extremely difficult.
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Getting products to the correct warehouses and maintaining inventory levels was a constant challenge.
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Software inflexibility created problems in routing orders to the right locations.
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Packing decisions regarding dry ice quantities were made manually.
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Labeling requirements had to be met on a shipment-by-shipment basis.
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Graeter’s was unable to assign users specific roles/permissions and create proper workflows.
For any eCommerce business, the combination of disrupted data flow, inventory hiccups, packing issues, and diminished warehouse control is a major problem.
For an ice cream maker, it can become a meltdown - during order processing, on a delivery truck, or all over a customer’s doorstep.
Our team at SkuNexus developed a comprehensive solution to provide management control for every segment of the Graeter’s backend, while allowing for extreme customization of fulfillment processes. From standardizing dry-ice quantities to automating shipping methods, everything was streamlined and optimized to meet Graeter’s needs.
