To illustrate the transformative power of SkuNexus' supplier management capabilities, consider the case of Carewell, a dropshipping, industry-leading eCommerce provider of home healthcare products that carries zero inventory.
The Situation
Carewell gained a foothold in the industry due to its unique combination of products and dedication to great customer service. Unsurprisingly, this rapid success brought a series of challenges, and optimizing back-end operations eventually became one of them.
Key issues involved critical processes, improving performance, and preparing for the future.
- Any potential order management software (OMS) had to integrate with Carewell’s eCommerce platform.
- Inconsistent data flow between Carewell and its vendors/dropshippers needed to be eliminated.
- Improving order accuracy resulting in higher customer satisfaction was a major goal.
- The ability to easily add more vendors/dropshippers into the system was desired.
- Finally, establishing good rapport and a long-term relationship with the software provider for ongoing support, updates, etc., was crucial.
The Solution
Based on software design, flexibility, and out-of-the-box functionality, multiple engineers recommended that Carewell contact SkuNexus for a consultation.
- Seamless integration with the eCommerce platform was imperative.
- When an order is entered in Carewell’s online store, it is automatically imported into SkuNexus.
- The SkuNexus automated fulfillment process begins immediately once an order is received.
- The issues Carewell was having in communicating with vendors/dropshippers?
- SkuNexus eliminates confusion, as it allows all vendors to be managed in a single location.
- It connects with their platforms and grants them access to yours to manage incoming goods (without any compromise of proprietary information).
- Carewell also wanted a purchase order (PO) generated immediately in the event of a dropshipping order.
- SkuNexus automates this process as part of its dropshipping functionality.
Beyond itemized needs and their specific solutions, Carewell had more general requirements for an order management system, and SkuNexus addressed them.
- Carewell was concerned with improving accuracy.
- Powerful order automation is a fundamental part of what SkuNexus does.
- It increases accuracy at every stage of the fulfillment process.
- Carewell also wanted to optimize its customer experience (CX). SkuNexus aids with customer support and experience in a number of ways.
- The management of data flow is a core CX benefit. Customers see inventory as it exists, in real-time.
- Increased operational efficiencies created by automation have a ripple effect. Better organization = faster fulfillment = customers getting their products on time.
- With their employees in mind, the Carewell team saw that SkuNexus' benefits would make daily tasks easier and increase productivity.
Looking ahead, Carewell was hopeful to scale its operations. It needed to know the SkuNexus platform and support team could move right alongside them and continually be there to help.
The ability to add vendors/dropshippers to their network, for example, was a major want for Carewell. This is the sort of flexibility that sets SkuNexus apart. Its expandability is virtually limitless.
The Results
Carewell’s decision to implement a SkuNexus OMS solution has helped the company in a variety of different ways.
- With its zero-inventory model relying exclusively on dropshipping, Carewell has automated that process and dramatically improved vendor communication/data flow.
- Higher order accuracy has increased customer satisfaction.
- Since integrating with SkuNexus in 2020, Carewell has achieved $30MM in venture capital funding to date, exponential revenue growth, was ranked #74 on Inc.’s 2021 5000 Fastest-Growing Private Companies in America, and #8 on Fast Company’s 2021 Most Innovative Companies for Retail.
SkuNexus prides itself on core principles of quality, integrity, and placing the customer first, and we enjoy working with the like-minded team at Carewell. We value our strong partnership and look forward to helping them solve challenges in the years to come.
