The complexities of modern order management are overwhelming many companies that run on outdated systems or have outgrown their current systems. With the pace of eCommerce and brick-and-mortar commerce at a dead sprint, with many changing variables, deeply integrated systems are starting to show their foundational cracks. What are the keys to look for in an agile order management solution, one that will set you up for success long into the future?
Inventory Visibility
Accurate, up-to-the-minute inventory counts are crucial to many parts of the business. Customer service, store associates, warehouse workers and merchandisers all need to know where inventory is and how much is available. This type of visibility is not just about an item, the order management system has to integrate the online retail store, brick-and-mortar stores to communicate with each other in an automated and real-time manner.
Endless Aisles
In-store fulfillment is a topic that has been on the top of multi-channel retailers minds for . Ship from store and buy online, pickup in-store are valuable tools for retailers. A process for picking-and-packing in-store is the last step of the process, first you must implement an OMS capable of handing communication with POS systems. Many systems charge extra for this implementation.
Omnichannel
By now, anyone in the commerce space is on the omnichannel train if they are to survive in the increasingly crowded landscape. But what does omnichannel mean in an OMS? It means that eCommerce, stores, customer data, tracking and all other components must meet in one centralized source in the order management platform. With one fulfillment source for multiple channels, if integration is not working properly, orders can get lost in one silo of the system.
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