From managing inventory levels across multiple channels to optimizing pick/pack/ship to streamlining the returns process, the challenges of eCommerce order fulfillment can come in a wide variety of forms.
If you have issues that software can resolve, then it’s time to start asking more questions.
At SkuNexus, we talk to merchants across the online retail spectrum, and while their businesses may be vastly different, their fulfillment struggles are often very similar. So, who better to discuss brands’ most pressing concerns than a company that addresses them every day?
Here are 8 of the most frequent questions being asked about eCommerce fulfillment management software and how SkuNexus helps solve them.
This is the most fundamental issue. Any answer other than, “Yes,” is a non-starter. If software systems don’t integrate with each other, no further questions need to be asked.
SkuNexus is designed for flexibility. It integrates out-of-the-box with Shopify, BigCommerce, and Magento, and via API with any eCommerce site.
What this means is that:
Beyond integrating with your site, SkuNexus integrates with:
Speed of transition is on everyone’s mind when it comes to integrating new management software. You’re having fulfillment issues and you’ve decided on a solution. You want the system implemented, the problems solved, and your business running full-throttle. Optimally, it would all be done yesterday.
There is no getting around the necessary elements of a careful, thoughtful integration process. Each situation is unique, and doing it properly takes time.
Our implementation process has been streamlined to save time, eliminate interruption in service to your customers, and make onboarding a smooth transition for your entire team. As part of this method, we stage environments with a dual purpose. It helps train your employees while also allowing our team to conduct extensive testing prior to project completion.
No matter the scale of the project, SkuNexus will provide dedicated technology and business professionals to support implementation every step of the way.
Automated workflows are at the core of SkuNexus functionality. Our customizability allows you to design workflows based on your operations, not a preconfigured system.
The benefits of this fundamental SkuNexus feature are many. By automating workflows throughout all processes, significant improvements can be made across a range of metrics.
For example:
Free data flow is a critical aspect of eCommerce fulfillment, and this data flow should also extend to a merchant’s vendors. Vendor relationships are a key component of a successful eCommerce business, and clear, unobstructed communication between all parties is essential.
To address this, a dedicated Vendor Management System (VMS) is part of SkuNexus. This intuitive communication portal allows merchants to:
Kitting is an integral part of many brands’ eCommerce strategies. Managing it can present a host of issues, however.
The SkuNexus approach to kitting optimizes it through a combination of warehouse and inventory management.
The number of communication channels has expanded and smart merchants have made great efforts to allow customers to shop from wherever they happen to be spending time online. The retail upheaval caused by eCommerce has also caused dramatic changes in how merchants fulfill orders, and from where.
Needless to say, many brands have been overwhelmed by the challenges they face in the wake of this, and need serious help in managing it.
SkuNexus is built by experts in multichannel inventory management. Our platform:
Just as a naval fleet is only as swift as its slowest ship, so too can an eCommerce merchant be bound by the limitations of its software. A management system that places limitations on capacity is not built to expand alongside a company that is scaling.
To ensure our software will not hinder our clients, SkuNexus Enterprise allows for:
In addition to these features, we provide something unique - total access to our source code. This lets you customize the functionality of the platform into something completely unique to your business processes and, as an added bonus, you own all code you create.
Transparency is critical to establishing (and maintaining) trust in any relationship and truth in pricing is a cornerstone of any business.
SkuNexus has multiple tiers of pricing/features based on the requirements of its users. Unlike many available software solutions which charge a % of revenue or on a per item/per fulfillment basis, we do not. This means that you will never be penalized for your growth.
We can accommodate merchants fulfilling a hundred orders a month to those doing a hundred an hour. Regardless of the size of your business, you will receive customer-centric service aligned with our core values.
Undoubtedly, you will have more questions to ask as you interview prospective management software providers. Your business goals, your products, your personnel, and a host of other factors make what you want and need highly specific.
At SkuNexus, we believe that knowledge is power. We look forward to hearing from you so we can learn about your business and share as many of our insights as possible.
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